Contact & Addresses

This page provides important contact information and the associated address details, such as those for the BICS Helpdesk and various other organisations.

BICS helpdesk 

T: +31 (0)88 20 22 600 (Opening hours: Monday to Friday 9.00 - 17.00)
E: BICS contact form

The BICS helpdesk calls back on board if necessary, wherever you are in Europe. Therefore, when contacting the helpdesk, always give the correct telephone numbers where you can be reached when.

On-call service
If you are required to report electronically and you are unable to do so because of a problem with BICS, you can contact our picket service outside office hours. In this case please leave a voicemail message and we will call you back at a later time. The picket service has the following accessibility for these special emergencies:

• Outside office hours: in the morning between 06:00 - 09:00 and in the evening between 17:00 and 23:00;
• In the weekend between 09:00 and 17:00.

Outside of these times, we recommend that you report your arrival by VHF radio to the traffic centre concerned. Non-compulsory ships that experience problems at the weekend and outside office hours will only be assisted during office hours.

TeamViewer
To support you in the best possible way the BICS helpdesk uses the TeamViewer software. With the help of this software the BICS helpdesk can take over your PC remotely. Of course you have to give permission for this yourself first. Your privacy and security are fully guaranteed. To help you solve a problem as quickly as possible, you are kindly requested to have TeamViewer already installed on your PC. All information about TeamViewer can be found here.

Rijkswaterstaat (www.rijkswaterstaat.nl)

Rijkswaterstaat is the owner of the BICS application and makes it available to inland shipping (on a free-of-charge basis) together with the BICS website. If you have any questions about policy and regulations, please contact the "Environmental Management" Department of Rijkswaterstaat. Any questions or comments about the website can be sent to "BICS Functional Management".

The following are the main organisational departments within Rijkswaterstaat that are involved with BICS:

Scheepvaart VerkeersCentrum (RWS-VWM)
Mr Peter Oudenes (Environmental Management)
E-mail: peter.oudenes@rws.nl

BICS Functional Management and Operations team, Messages service (EMIS) & IVS Next
BICS, EMIS team: loket-fb-vwm@rws.nl
 

Rijkswaterstaat VWM Watermanagement Centrum Nederland (previously RIZA)

The Waterkamer, which is the information centre for inland waters within Rijkswaterstaat Verkeer- en Watermanagement (VWM), publishes the  Waterway Information & Notices to Skippers.
PO Box 17
8200 AA Lelystad

Contact information for questions about current waterway notices under normal and special circumstances:
Website: http://www.vaarweginformatie.nl

ERI Reference Data - questions:

ERDMS (Ref Tool): https://webgate.ec.europa.eu/erdms
For requesting international standardised (ERI) reference information (master dumps) and communicating mutations (an account is required for communicating mutations).
E-mail: MOVE-APPLICATION-SUPPORT@ec.europa.eu

NLRDMS (Rijkswaterstaat (NL) Reference Data Tool): https://nlrdms.rws.nl 
For requesting reference information (master dumps) such as that used in BICS, IVS-Next and for communicating mutations (an account is required for communicating mutations).
E-mail: loket-fb-vwm@rws.nl

Bureau Telematica Binnenvaart (www.binnenvaart.org):

Bureau Telematica Binnenvaart (1997) is a staff department that acts on behalf of the joint inland shipping sector organisations and, amongst other tasks, is responsible for promoting BICS and communication with the users and the market parties involved.

Vasteland 78
3011 BN Rotterdam
Telephone: +31 (0)10 - 206 0606
Email: bureau.telematica@binnenvaart.org
Website: https://binnenvaart.org/