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The BICS helpdesk

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The BICS helpdesk can provide extensive support for any problems you may have with BICS. You can also first check the Tips and FAQ section to see if your question / problem is already answered there.


BICS helpdesk 

The BICS helpdesk can provide extensive support for all sorts of questions about BICS, such as installing the software or problems arising during use of BICS. The BICS helpdesk can be reached as follows:

T: +31 (0)88 20 22 600 (Opening hours: Monday to Friday 9.00 - 17.00)
E: BICS contact form

The BICS helpdesk calls back on board if necessary, wherever you are in Europe. Therefore, when contacting the helpdesk, always give the correct telephone numbers where you can be reached when.

On-call service

If you are required to report electronically and you are unable to do so because of a problem with BICS, you can contact our picket service outside office hours. In this case please leave a voicemail message and we will call you back at a later time. The picket service has the following accessibility for these special emergencies:

  • Outside office hours: in the morning between 06:00 - 09:00 and in the evening between 17:00 and 23:00;
  • In the weekend between 09:00 and 17:00.

Outside of these times, we recommend that you report your arrival by VHF radio to the traffic centre concerned. Non-compulsory ships that experience problems at the weekend and outside office hours will only be assisted during office hours.


To support you in the best possible way the BICS helpdesk uses the TeamViewer software. With the help of this software the BICS helpdesk can take over your PC remotely. Of course you have to give permission for this yourself first. Your privacy and security are fully guaranteed. To help you solve a problem as quickly as possible, you are kindly requested to have TeamViewer already installed on your PC. All information about TeamViewer can be found here.